Privacy Policy

Last Updated: 08/12/2025

1. Introduction

This Privacy Policy explains how Elix Electrical Services ABN 57 748 060 099 (“we”, “us”, “our”) collects, uses, discloses and protects your personal information. We are committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (https://elixelectricalservices.com.au) or engaging our services, you consent to the collection, use and disclosure of your personal information as set out in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide

Contact Information: Name, email address, phone number, postal address
Service Information: Details about your property, electrical requirements, and service requests
Business Information: Company name, ABN, business address (for commercial clients)
Payment Information: Billing address, invoice details (we do not store credit card details)
Communication Records: Enquiries, feedback, and correspondence

2.2 Information Collected Automatically

Website Usage Data: IP address, browser type, operating system, pages visited, time and date of visits
Cookies: We use cookies to improve your website experience (see Section 6)
Device Information: Type of device used to access our website

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide electrical services, installations, and consultations
Communication: To respond to enquiries, schedule appointments, and provide quotes
Safety and Compliance: To maintain records for electrical safety certificates and regulatory compliance
Business Operations: For invoicing, payment processing, and maintaining service records
Marketing: To send service updates and promotional offers (with your consent)
Website Improvement: To analyse website usage and improve our online services
Legal Obligations: To comply with legal requirements and industry regulations

4. Information Sharing and Disclosure

We may share your personal information with:

4.1 Service Providers

Subcontractors and other electrical professionals assisting with your project
IT service providers who maintain our systems
Professional advisers (accountants, lawyers, insurers)

4.2 Regulatory Bodies

Electrical safety authorities
Fair Trading NSW
Other government agencies as required by law

4.3 Third Parties

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Secure storage of physical and electronic records
Restricted access to personal information
Regular security assessments
Secure disposal of personal information when no longer required
SSL encryption for data transmission through our website

6. Cookies and Tracking Technologies

Our website uses cookies to:

Remember your preferences
Analyse website traffic and usage patterns
Improve website functionality

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. Your Rights

Under Australian privacy law, you have the right to:

Access: Request access to your personal information
Correction: Request corrections to inaccurate or incomplete information
Opt-out: Unsubscribe from marketing communications
Complaint: Lodge a complaint about our privacy practices

To exercise these rights, please contact us using the details in Section 11.

8. Data Retention

We retain personal information for as long as necessary to:

Provide our services
Comply with legal obligations (e.g., electrical safety records must be kept for 7 years)
Resolve disputes and enforce agreements

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Contacting you directly for material changes

11. Contact Information

If you have questions about this Privacy Policy or wish to:

Access or correct your personal information
Make a privacy complaint
Opt-out of marketing communications

Please contact our Privacy Officer:

Elix Electrical Services
Email: info@elixelectricalservices.com.au
Phone: 0406 794 716
Address: Northern Beaches, Sydney NSW

12. Privacy Complaints

If you are not satisfied with our response to your privacy concern, you may contact:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

This Privacy Policy forms part of our Terms of Service and should be read in conjunction with our other policies and terms.